Al's Flora  
    Refund Policy

We thrive to provide our customers with the best flowers and floral delivery services.

However, If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. Because of the perishable nature of our products (flowers), you can only return or exchange your purchase within two (2) days from the purchase date. Returned or exchanged products must be in the same condition you received them and in the original box and/or packaging.

Acceptable cases for refunds:

  1. Delivered items are different from customer's order.
  2. Items are delivered with damages or in damaged and unusable / unacceptable condition.
  3. Ordered items are not delivered to the address indicated by the customer.
  4. Ordered items are delivered late after the requested date of delivery.
  5. Customer's order was not fullfilled or delivered.

All return shipping costs are on account of the customer. If you have received a wrong order or if you would like to raise a query for a refund, please email us at:

See the Al's Flora difference
Unlike other online floral services, every Als flora flower bouquet has beautiful, fresh flowers, artistically arranged by professional florists, then hand-delivered from our local flower shop. Our florists want to be your florists of choice. When you order flowers they can be delivered to you on the same day. Door to door delivery is wonderful because of the element of surprise. When you order flowers online at you can be sure that we NEVER deliver your bouquet or basket, packed carelessly into a box but a complete product that is vase ready.

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